Terms and conditions of use

Description of Service. 

Downwood Film Productions is an online webshop (the Service) that offers local history documentary films covering South Wales. 

Acceptance of Terms. 

By accessing the content of www.downwoodfilms.com ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available via the link on our home page. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement. 

Copyright. 

All intellectual property of Downwood Film Productions such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Downwood Film Productions. By using the Website you agree to respect the intellectual property rights of Downwood Film Productions and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. 

Disclaimers.

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an "as is" and "as available" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.downwoodfilms.com Website and cannot provide any representation that using the Website will be error free. Downwood Film Productions also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you. 

Other.

Downwood Film Productions reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent. 

Governing Law and Jurisdiction. 

This Agreement will be governed by the laws of the United Kingdom and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of United Kingdom courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect. 

Complaints Procedure.

You can make a complaint in writing, by fax or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.

Please direct your complaint to:

Downwood Film Productions
Marlpit Lane
Porthcawl
Bridgend. CF36 5EG

E-Mail: anthonyhontoir@hotmail.co.uk

We will endeavour to reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.

Description of Goods/Warranty and Liability.

We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.

Pricing Errors.

In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images / Specifications.

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with any image or product specification please let us know. 

Downwood Film Productions Returns Policy.

Non-faulty Items.

Due to the nature of the electronic products supplied, any products that are deemed Non-faulty cannot be returned.

Faulty Items.

Contact us immediately when a product is faulty. Depending on the weight of the item, faulty items will either be collected by us, or we will refund your postage costs for the return. Faulty items will be inspected and replacements dispatched via courier.

Returns must be accompanied by an associated Returns Authorisation Number (RAN)which can be obtained by contacting us by telephone on 01656 771775 or via email: anthonyhontoir@hotmail.co.uk

Refunds.

If for any reason you are issued with a refund, please note the following: 

We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account. A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Order Cancellation.

Orders may be cancelled prior to dispatch. Orders cancelled after dispatch will be treated as non-faulty items above.